Adult Protective Services

Adult Protective Services, Consumer Protections & Legal Services

Adult Protective Services

The Ohio Department of Job and Family Services (ODJFS) supervises the state’s Adult Protective Services (APS) program, which helps vulnerable adults age 60 and older who are in danger of harm, are unable to protect themselves, and may have no one to assist them. APS agencies investigate reports of abuse, neglect, or exploitation of older adults who live in the community.

The main types of elder abuse are self-neglect or neglect by others; physical or financial exploitation; and emotional, physical, or sexual abuse. According to the Ohio Department of Aging, warning signs of possible elder abuse, neglect or exploitation can include:

  • Bruises, cuts or other signs of physical harm; broken eyeglasses
  • Sudden behavioral changes, such as becoming less social or a change in personality
  • A caregiver who refuses to allow visitors to see the adult alone or have private conversations
  • Unusual weight loss, dehydration, bed sores
  • Hazardous or unsanitary living conditions
  • Dehydration, malnutrition or poor personal hygiene
  • Previously uninvolved relatives showing sudden interest in the adult’s rights, affairs and possessions
  • Unexplained, sudden transfers of assets or finances to an individual
  • Unexplained disappearances of funds or valuable possessions; unusual bank withdrawals; unpaid bills
  • Abrupt changes in a will, financial documents, bank accounts or banking practice
  • Over- or under-utilization of prescribed medications or missing medications

To report suspected abuse, call the statewide, toll-free help line at 1-855-644-6277 or contact your county Adult Protective Services agency (see list below). If you feel that someone is in immediate danger of harm from abuse, neglect or exploitation, call local law enforcement immediately. Reports to Adult Protective Services agencies can be made anonymously.

ODJFS has two helpful publications: a fact sheet on Adult Protective Services as well as Understanding Elder Abuse: A Guide for Ohioans (JFS 08098), which can be downloaded or ordered at

Adult Protective Services Agencies in Central Ohio

Delaware County Jobs and Family Services
140 N. Sandusky St., 2nd Fl., Delaware, OH 43015-1789
(740) 833-2300 or (800) 899-3180

Fairfield County Department of Jobs and Family Services
239 W. Main St., Lancaster OH 43130
(740) 652-7889 or (800) 450-8845

Fayette County Department of Jobs and Family Services
133 S. Main St., Washington Court House OH 43160
(740) 335-0350 or (800) 845-3272

Franklin County Office on Aging
280 E. Broad St. #300, Columbus OH 43215

Licking County Department of Jobs and Family Services
74 S. Second, Newark OH 43058
(740) 670-8999 or (888) 895-2790

Madison County Department of Jobs and Family Services
200 Midway St., London OH 43140
(740) 852-4770 or (800) 852-0243

Pickaway County Department of Jobs and Family Services
110 Island Rd., Circleville OH 43113
(740) 474-7588 or (800) 822-5437

Union County Department of Jobs and Family Services
940 London Ave. #1800, Marysville OH 43040
937-644-1010 or 800-248-2347

State Long-term Care Ombudsman

Ohio’s Office of the State Long-term Care Ombudsman (SLTCO) advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights. Ombudsman staff do not regulate nursing homes and home health agencies, but do work with providers, residents, their families and other representatives to resolve problems and concerns.

To report suspected abuse of an older adult in a nursing home or assisted living facility, contact the state or regional Long-term Care Ombudsman office. The Regional Long-term Care Ombudsman program in Central Ohio is operated by Easter Seals of Central and Southeast Ohio. They serve Delaware, Fairfield, Fayette, Licking, Madison, Pickaway and Union counties.

State Long-term Care Ombudsman office
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Regional Long-term Care Ombudsman office
614-345-9198 or 800-536-5891
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614-443-1848 (confidential fax number)

Consumer Protections and Legal Assistance

Ohio Attorney General’s Office

The Attorney General’s Office assists consumers, the elderly, crime victims, military service members and veterans, and others with a wide range of programs and services. The AG’s office answers questions and investigates consumer complaints, takes reports of fraud and scams and provides information to assist victims of identity theft.

The AG’s office provides a number of services to meet the needs of Ohio’s older adults, including resources to avoid scams, investigation of patient abuse and neglect in long-term care settings, and programs that enhance seniors’ safety.

Ohio Office of the Attorney General
30 E. Broad St., 14th Floor
Columbus, OH 43215

Help Center
614-466-4986 or 800-282-0515
Monday through Friday, 8 a.m. to 7 p.m.

Disability Rights Ohio

Disability Rights Ohio provides legal advocacy and rights protection to people who have disabilities and addresses issues of abuse, neglect, discrimination, housing, employment, community integration, voting and rights protection issues, and more. The organization offers an online resource directory on disability related topics.

Disability Rights Ohio
200 Civic Center Drive #300
Columbus, OH 43215
614-466-7264 or 800-282-9181
TTY: 614-728-2553 or 800-858-3542 (toll-free in Ohio only)

Pro Seniors Inc.

Pro Seniors helps seniors resolve legal and long-term care issues or problems. The organization operates a legal hotline that provides free legal information, advice, and referral for residents of Ohio age 60 and over, regardless of income or resources. When you call Pro Seniors, an attorney will schedule a 30-minute consultation. Typical topics include Medicare, Medicaid and Medicaid estate recovery, living wills, durable powers of attorney for health care, housing, and consumer problems. Their website offers fact sheets and resources on a wide-range of important legal topics, advance directive forms such as a Health Care Power of Attorney and a Living Will and can guide you through creating a simple last will and testament. 

Pro Seniors, Inc.
7162 Reading Road, Suite 1150
Cincinnati, OH 45237

Ohio Department of Health’s Office of Health Assurance and Licensing, Complaint Unit

The Complaint Unit located within the Ohio Department of Health’s Office of Health Assurance and Licensing, receives complaints against nursing homes and other health care facilities. Complaints are referred to the Bureau of Survey and Certification for processing and investigation. The unit investigates complaints involving home care agencies, hospitals, hospice agencies, nursing facilities, residential care facilities and other health-related services under federal and state jurisdiction. Complaints may be submitted by mail, phone, email, or online.

Ohio Department of Health
Complaint Unit
246 North High Street
Columbus, OH 43215
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800-669-3534 Home Health Hotline 
Monday through Friday, 8 a.m. to 5 p.m.


Ready to get help? Call COAAA at (800) 589-7277.