Overview & Contacts

Provider Relations Overview

Provider Relations staff certify and monitor COAAA service providers to ensure that they remain in compliance with each program's conditions of participation, standards and service specifications. Provider Relations monitors programs including PASSPORT, Assisted Living and Title III. Some of our providers are large corporate entities who provide home health care, and some provider agencies are run by small business owners who offer very specialized services such as housecleaning and wheelchair ramp installation.

Provider Relations Contacts

Brenda Lynne
Director of Program Eligibility and Provider Relations

Teresa Shane
Provider Relations Manager

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Provider Relations Specialist

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Provider Relations Specialist

Erika Cowles-West
Provider Relations Specialist

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Provider Relations Specialist

Easter Keller-Dixon
Provider Relations Specialist

Jessica Lutjens
Provider Relations Specialist

Jackie Marchan-Rish
Provider Relations Specialist

Amelia McKeever
Provider Relations Specialist

Carol McLeister
Provider Relations Specialist

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Provider Relations Specialist

Cheryl Wilson
Provider Relations Specialist

Kim Johnson
Supportive Service Staff