Consumers gave Ohio’s 12 Area Agencies on Aging (AAAs) a better than 99% approval rating on their management of the PASSPORT program throughout 2011. On January 30, the Ohio Department of Aging released data reporting results of its consumer satisfaction survey for the entire state.
Consumers rated their satisfaction through participation in programs offered by AAAs at over 99% statewide.
“We are passionate about providing information to individuals and family members and helping them navigate through a complex system of care when they need it most," said Central Ohio Area Agency on Aging Director Cindy Farson.
"Our employees work very hard to respond to the needs of frail people who rely on in-home services, like PASSPORT, to remain in their communities.”
