An advocacy program for the rights of
consumers of long term care. The
Long-Term Care Ombudsman works on behalf
of individuals receiving services or
care from in-home services, nursing
homes, adult care facilities, or
residential care such as assisted living
facilities. They provide advice on
selecting services or facilities, and
the rights of & service information for
consumers. They are legally authorized
to investigate complaints, intervene on
behalf of a client or resident and
negotiate solutions. Referrals &
information provided as appropriate. The
Long-Term Care Ombudsman program is
Operated by Catholic Social Services
under contract with the Central Ohio
Area Agency on Aging.
For additional information, call the
Long-Term Care Ombudsman:
(614)221-5891 or (800)536-5891
PASSPORT receives 99% approval rating
Consumers gave Ohio’s 12 Area Agencies on Aging (AAAs) a better than 99% approval rating on their management of the PASSPORT program throughout 2011. On January 30, the Ohio Department of Aging released data reporting results of its consumer satisfaction survey for the entire state.
Consumers rated their satisfaction through participation in programs offered by AAAs at over 99% statewide.
“We are passionate about providing information to individuals and family members and helping them navigate through a complex system of care when they need it most," said Central Ohio Area Agency on Aging Director Cindy Farson.
"Our employees work very hard to respond to the needs of frail people who rely on in-home services, like PASSPORT, to remain in their communities.”
