Assistance in Selecting a Nursing Home - Nursing Home Compare

On you can a obtain a free copy of "A Guide to Choosing a Nursing Home." You can search their site to obtain and compare nursing home information from all parts of the country, including their performance at their last Medicare state survey.


Resolving Problems in Nursing Homes

Every nursing home should have a complaint procedure policy. If you have concerns or complaints, ask about the policy and follow the organization's procedures.

If you are still uncomfortable with the situation, you should start with the local Long-Term Care Ombudsman Program. If you have urgent care or safety issues, contact the Ohio Department of Health.

COAAA Long-Term Care Ombudsman
(614)221-5891 or (800)536-5891
( Operated by Easter Seals under contract with the Central Ohio Area Agency on Aging.) The Long-Term Care Ombudsman Program is empowered by both federal and state government to advocate for residents of adult care facilities, and nursing homes.

State Licensing/Certification Agency
Ohio Department of Health
800-342-0553 (nursing home complaint hotline)
TTY 614-752-6490
Ohio Nursing Home Complaints

Ohio State Long-Term Care Ombudsman
Ohio Department of Aging
50 West Broad Street, 9th Fl.
Columbus, OH 43215-5928

National Consumer Voice for Quality Long-term Care



If you’re not finding exactly what you need on our website, we can still point you in the right direction. COAAA has several resource guides that cover many areas that relate to in-home care, housing, caregiving, prescription drug assistance, transportation, and utilities assistance. The following resource guides offers information about other local agencies and organizations that provide the particular services that you need. Of course, you can always call COAAA at 1-800-589-7277 if you need information about other available resources.


For information on a wide-range of community services please view the Older Adults - Resource Guide. This resource guide provides information on Crisis and Mental Health Services, Consumer Advocacy and Legal Services, Family Supports, and even Pet Supports.

National Suicide Prevention Lifeline

1-800-273-8255 (TALK)

Ohio Department of Mental Health and Addiction Services

To find local treatment services in Ohio call: 1-877-275-6364 or go to:

A directory of mental health and addiction service providers can be found on the website. Directory is searchable by county and zipcode.



Our Agency covers eight Ohio counties including: Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Pickaway and Union. For information on counties outside COAAA's area, visit the o4a Area Agencies page.

Some COAAA programs, such as PASSPORT and Title III Services, are available in all of our counties. There are also local programs and services which vary from county to county. Adult Protective Services/Elder Abuse contacts are listed for each county.

County Information & Contacts

800 Cheshire Dr.
Delaware, OH 43015
Phone: 740-363-6677


Adult Protective Services:


Fayette Comm. on Aging
1179 S. Elm St.
Washington Ct. House, OH 43160
Phone: 740-335-2159


Adult Protective Services:


Licking Co. Aging Program
1058 E. Main St.
Newark, OH 43055
Phone: 740-345-0821


Adult Protective Services:


Pickaway Co. Sr. Center
2105 Chickasaw Dr.
P.O. Box 565
Circleville, OH 43113
Phone: 740-474-8831


Adult Protective Services:

Meals on Wheels/
Older Adult Alternatives of Fairfield Co.
253 Boving Road.
Lancaster, OH 43130
Phone: 740-681-5050


Adult Protective Services:


Franklin Co. Office on Aging
280 E. Broad St., 3rd Floor
Columbus, OH 43215
Phone: 614-525-6200


Adult Protective Services:


Madison Co. Senior Center
280 W. High St.
London, OH 43140
Phone: 740-852-3001


Adult Protective Services:


Union County Senior Services
940 London Avenue, Suite 1800
Marysville, Ohio 43040
Phone: 937-644-1010
Fax: 937-644-8700


Adult Protective Services:

County Funding & Statistics

By clicking on the County below, you can view program funding and older adult statistics.


Domestic Violence Resources

Ohio Domestic Violence Network


Connects survivors of domestic violence with shelters, advocacy, and information. Maintains an online Shelter and Program Referral List by county.

Buckeye Region Anti-Violence Organization (BRAVO)

614-294-7867, or 1-866-862-7286

A statewide organization that provides survivor advocacy and assistance regarding hate crimes, discrimination, domestic violence and sexual assault of people in the LGBT community.