2-1-1 is a telephone number reserved by the Federal Communications Commission in July 2000 to connect people in need to Information and Referral (I &R) services. I &R services have trained professionals who assist individuals and families in efficiently finding the help they need. 2-1-1 information and referral services are free. They operate 24 hours 7 days a week. Calls are private and confidential, however, you do not need to identify yourself to get information. Most 2-1-1s also have community resource information available online with searchable databases or listings.

2-1-1 Information and Referral Specialists assist callers in finding help with a wide range of needs. These include, but are not limited to:

  • Food Assistance
  • Emergency housing
  • Emergency financial assistance
  • Employment
  • Low-income housing
  • Free and low-cost health, vision and dental care
  • Mental health and addiction services
  • Support Groups
  • Domestic violence resources
  • Suicide prevention


2-1-1 services are available in most, but not all parts of Ohio. Availability and service may also vary depending on your cellular, cable, or VOIP service provider. In Ohio, to locate the 2-1-1 serving your area visit www.211ohio.net

2-1-1s Serving Central Ohio:

Helpline of Delaware and Morrow and Union Counties
2-1-1 or, 1-800-684-2324, 740-369-3316, 419-947-2520

Helpline of Fairfield County 2-1-1
2-1-1 or, 740-687-0500, Crisis Hotline: 740-687-8255
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Helpline of Licking and Knox Counties
Pathways of Central Ohio 2-1-1 Crisis Hotline and Information Center
2-1-1 or, 1-800-544-1601, 740-345-4357 (Licking Co. only)

Hands On Central Ohio (Franklin County)
2-1-1 or 614-221-2255

United Way of Clark, Champaign, and Madison Counties 2-1-1
2-1-1 or:
Clark County: 937.323.1400
Champaign County: 937.653.463
Madison County: 740-852-0287 or, 1-855-868-9088 (Toll-free)

Ready to get help? Call COAAA at (800) 589-7277 or fill out our online request form.