Heating Assistance Available

Application Deadline: March 31, 2021

The Ohio Development Services Agency wants to remind Ohioans that assistance is available to help with their home energy bills. The Home Energy Assistance Program (HEAP) helps Ohioans at or below 175 percent of the federal poverty guidelines pay their heating bills.

Applied directly to the customer’s utility or bulk fuel bill, the benefit can help manage heating costs. This is not an emergency program. Customers who are threatened with disconnection, or have been disconnected from their utility service, may also be eligible for the HEAP Winter Crisis Program, which starts on November 1, 2020.

Ohioans can visit www.energyhelp.ohio.gov to apply online, download a copy of the application or find contact information for a local Energy Assistance Provider (EAP). When applying, individuals need to have copies of the following documents:

  • Most recent utility bills.
  • A list of all household members (including birth dates and Social Security numbers).
  • Proof of income for the past 30 days for all household members (12 months for certain income types).
  • Proof of U.S. citizenship or legal residency for all household members.
  • Proof of disability (if applicable).

HEAP benefits are applied to an individual’s energy bill after January 1st. If you need immediate assistance with your energy bills, please contact your local EAP.


Delaware County

Bridges Community Action


Fairfield County

Meals on Wheels – Older Adult Alternatives


Fayette County

Fayette County Commission on Aging


Franklin County

Catholic Social Services


Franklin County

Community Resource Center


Licking County

Catholic Social Services


Madison County

Bridges Community Action Partnership


Pickaway County

Pickaway County Commission on Aging


Union County

Union County Senior Services



HEAP Summer Crisis Program Starts July 1

Beginning July 1, the Ohio Development Services Agency will help income-eligible Ohioans maintain their utility service through the Home Energy Assistance Summer Crisis Program. The program helps eligible Ohioans pay an electric bill, purchase an air conditioning unit or fan, or pay for central air conditioning repairs. This year, the program will run from July 1 until September 30, 2020.

The Summer Crisis Program assists low-income households with an older household member (60 years or older), or households that can provide physician documentation that cooling assistance is needed for a household member's health. Examples of conditions can include lung disease, Chronic Obstructive Pulmonary Disease, asthma, etc. This year, households that were diagnosed with COVID-19 in 2020, have a disconnect notice, have been shut off, or are trying to establish new service on their electric bill are also eligible for assistance.

Ohioans can visit energyhelp.ohio.gov to start their application prior to their required appointment. This year appointments can be held over the phone or in person. To schedule an appointment call the Home Energy Assistance Provider for your county listed below:

Delaware...... Bridges Community Action Partnership.............. (740) 369-3184

Fairfield........ Lancaster-Fairfield Community Action Agency..... (833) 232-1749

Fayette......... CAC of Fayette County....................................... (740) 335-7282

Franklin........ IMPACT Community Action................................ (866) 747-1038

Franklin........ The Breathing Association.................................. (866) 861-6399

Licking.......... LEADS - Buckeye Lake Office.............................. (740) 928-4481

Licking.......... LEADS - Newark Office....................................... (740) 345-3133

Licking.......... LEADS - Pataskala Office..................................... (740) 927-6861

Madison....... Bridges Community Action Partnership............... (740) 852-3511

Pickaway...... PICCA................................................................ (833) 359-2804

Union........... Bridges Community Action Partnership............... (937) 642-4986

Eligible households can receive up to $500 if they are a customer of a regulated utility, or $800 if they are a customer of unregulated utilities such as electric cooperatives and municipal utilities. The assistance is applied to their utility bill, or to purchase an air conditioning unit or fan, or pay for central air conditioning repairs. Ohioans must have a gross income at or below 175% of the federal poverty guidelines to qualify for assistance. For a family of four the annual income must be at or below $45,850.00.

Also new this year, Ohioans enrolled in the Percentage of Income Payment Plan Plus Program (PIPP) who meet the above criteria may be eligible for assistance towards their default PIPP payment, first PIPP payment, central air conditioning repairs, or may receive an air conditioning unit and/or fan.


For more information about the features of the Summer Crisis Program locally and what is needed to apply, contact the Home Energy Assistance Provider listed above. Additional information can also be found at www.energyhelp.ohio.gov or by calling (800) 282-0880.

A message from Cindy Farson, director of COAAA:

The Central Ohio Area Agency on Aging (COAAA) is committed to serving older adults and individuals with disabilities in our eight-county region of Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Pickaway, and Union. While we will continue to connect consumers to services and resources that help them stay safe and healthy in their homes and communities, ensuring the health of our consumers and staff is of the utmost importance to COAAA. We are closely monitoring the ever-changing developments of COVID-19, commonly known as Coronavirus. The State of Ohio is taking measures to prevent the spread of the virus, and we are following the guidance and recommendations of state and health experts to prevent illness.

To ensure the health and safety of COAAA consumers and staff, COAAA is taking the following preventative actions:

  • We are implementing appropriate remote work options, flexible or staggered schedules, isolated work spaces, and physical distancing to help keep everyone safe while we maintain services for consumers.
  • Case managers will contact consumers by phone using established frequency protocols. Home visits will be severely restricted during the immediate future.
  • We are working closely with providers to ensure that assistance or services are delivered as appropriate to consumers.
  • Deep cleaning of our shared spaces was conducted over the weekend and we are supplying hand sanitizer and surface cleaners for individual staff use.
  • Meetings and trainings with external partners or outside visitors have been suspended for the immediate future. Internal meetings will follow physical distancing protocols.
  • We will continue to provide assistance to individuals who visit our office while practicing appropriate health measures.

We can all take proper prevention measures to stop the spread of the virus. Here are tips from the Ohio Department of Health (ODH):

  • Wash hands often with soap and water for at least 20 seconds.  Dry hands with a clean towel or air dry hands.
  • Use alcohol based hand sanitizer when soap and water are unavailable.
  • Cover your mouth with a tissue or sleeve when coughing or sneezing.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home if you’re sick.
  • Avoid contact with other sick people.

Visit the Ohio Department of Health’s Coronavirus webpage at www.coronavirus.ohio.gov for up-to-date information on Coronavirus in Ohio and a number of checklists to help you prepare for or prevent Coronavirus. Contact the ODH hotline for questions at 1-833-4-ASK-ODH (833-427-5634) between 9 a.m. to 8 p.m. each day.

For updates, information or questions about COAAA operations, visit our website at www.coaaa.org, Facebook page at www.facebook.com/coaaaging, or call 800-589-7277 between 8 am and 5 pm.


Organizations around central Ohio are offering resources and information to help older adults during these extraordinary times due to COVID-19.  If you are in need of assistance, the following organizations may be able to help.  Certain requirements to qualify may apply.  Call ahead to learn more.  We will continue to update this list as we learn of additional resources.

Fayette County

Fayette County Commission on Aging - currently offering supportive services that can be done over the phone and Meals-on-Wheels if individuals meet criteria.  Call 740-335-2159  

Fairfield County

Meals-on-Wheels of Fairfield County – accepting volunteers to help with emergency food drops, tele-friend phone calls, packing food, and delivering meals.  Call 740-681-5050.  www.mowfc.org

Franklin County

Columbus Area Food Resources - information about food pantries, soup kitchens, grocery stores, and lunch programs in central Ohio.

Friendly Phone Line – The Clintonville-Beechwold Community Resource Center, Age-Friendly Columbus and Franklin County, Greater Columbus Network of Villages, and Clintonville Community Resource Center are all partnering to offer a phone line to senior citizens who are looking for a friendly conversation.  During these times of social distancing, the phone line is a resource to combat loneliness.  The number is 614-993-3614.  Older adults may call Monday – Friday from 9 a.m. to 5 p.m.  

Hilltop Produce Distribution - The Hilltop YMCA (2879 Valleyview Dr, Columbus, OH 43204) is offering a produce distribution in their parking lot from 4-6pm beginning tomorrow, April 1st and April 15.  This will be a drive through operation, but walk-ups are also welcome. Please bring a valid photo ID. 

The B.R.E.A.D Organization (Building Responsibility, Equality, and Dignity) – B.R.E.A.D is offering a similar phone line to help senior citizens experiencing social isolation.  For more information, visit www.breadcolumbus.com or call 614-220-9363

Mid-Ohio Food Bank – Connects hungry neighbors with food and provides efficient and effective ways for people to meet their basic food and nutrition needs.  Call 614-277-3663.  www.midohiofoodbank.org 

New Albany Food Pantry –They are available to drop off food as needed to seniors. New Albany Food Pantry: 79 N. High Street, New Albany OH 43054. Per Mid-Ohio Food bank guidelines, they service zip codes related to the NAPLS school district. Along with 43054, those areas codes are in some of Blacklick and some of Westerville.  Call 614-413-7907

Clintonville-Beechwold Community Resource Center, Necessity boxes - Older adults in greater Columbus who are in need of food and supplies can call Clintonville-Beechwold Community Resource Center at 614-268-3539. 

Catholic Social Services Money Management – assists seniors who are having difficulty managing daily finances.  Call 614-221-5891. www.colscss.org

The Columbus Department of Neighborhoods created a sheet in multiple languages to prevent the spread of misinformation about COVID-19.

HandsOn Central Ohio service finder – The HandsOn Central Ohio service locater can direct you to local food pantries, as well as other resources. 

Shopping Angels - service that shops for and delivers groceries to high-risk groups or those who are self-quarantined.  Individuals pay for their own groceries.  614-664-9155 

Madison County

Mt. Sterling Community Center Food Pantry – food pantry will have pre-packed food boxes delivered in the parking lot during regular pantry hours, Tues. 4 p.m. – 7 p.m. and Thursday 9 a.m. -1 p.m. as long as there are food resources.  Call 740-869-2453.  www.mountsterlingcc.org 

Licking County

Licking County Aging Program - offering home-delivered meals, adult day services, and transportation to medical appointments.  Call ahead to 740-345-0821www.lcap.org

Union County

Union County Senior Services - provides resources that address feeling isolated.  Call 937-644-1010.

Additional Information and Resources

Ohio Department of Health – COVID-19 Call Center

The Ohio Department of Health opened a call center to answer questions from the public regarding coronavirus (COVID-19). The call center will be open 7 days a week from 9:00 a.m. to 8:00 p.m. and can be reached at 1-833-4-ASK-ODH (1-833-427-5634) 

Resources for Unemployed Ohioans Fact Sheet - Helpful information from the Ohio Department of Job and Family Services that offers free resources that explain how to apply for unemployment, how to meet program eligibility requirements, and how to access free employment services.  

2-1-1 Information and Referral Services – number to connect people to information and referral services.  Trained professionals will assist individuals and families in finding the help they need.  For more information about your 2-1-1 provider in Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Pickaway, and Union counties, visit 2-1-1 Providers.

Ohio Attorney General – The Ohio Attorney General encourages Ohioans to follow tips to avoid coronavirus-related scams.  Learn more by reading the latest news release from the Ohio Attorney General.

Special Shopping Hours for Seniors - information about stores providing special hours to senior citizens and those at risk.  Call your local store for details.

This page is for the COAAA Building Request For Proposal process.  Below you can find links to the RFP document and the Questions and Answers section.


Questions and Answers

Q: Where can I find information about the RFP?

     A: All the information about the RFP is in the Building RFP document linked above.